Policy Help Desk
Agent Coach
Enter the team pass-phrase to access the shared call scorer. No API key needed — scoring runs on the team server for free.
1Enter the pass-phrase your manager shared with you
2All scored calls are shared across the whole team — one leaderboard, one history
3The AI learns from every call the team rates — the more feedback, the smarter it gets
Bookmark this page for daily access.
Policy Help Desk
Agent Coach
Coaching
📞 Submit call
Analytics
🏆 Leaderboard
📋 Call history
💡 Team insights
Settings
⚙️ Settings
Shared team data
Score a call
Submit a transcript or audio file — AI will score against your script
✦ Scoring with 0 past feedback examples — model is learning from your team's coaching history
Call details
Leaderboard
Ranked by average score across all calls
Agent rankings
Call history
Every scored call — add notes to train the AI scorer
Team insights
AI-generated patterns from your coaching feedback
Settings
Manage the shared script and your access
Access
Call script (shared)
Data